Returns & Refunds Policy

We do not accept returns of product apart from damage during transportation. If there is any defect you need to inform it to us by sending an email or calling us within 24 hours of receiving & accepting the product. We believe in complete customer satisfaction, and any product which you have received in a damaged condition due to transportation can either be replaced or refunded. Refund requests will be carefully considered by our customer service team. To further expedite your refund/return process you can contact us by calling +91 22 61785151 or by emailing us at consumercare@baron-cp.com.

How long will the return process take?

Once your return request has been placed with Customer Service, it usually takes about 4-5 days to have the product picked from your place and another 4 days to initiate refund subject to product inspection. Once the item is received in our warehouse, it undergoes a Product Inspection which takes about 3 days. Typically the refunds are initiated within 3 days after product inspection. The receipt of the refund would depend on the mode of payment chosen by you.

How do I return a product?

If for any of our mistake the product has to be returned (like damaged in transportation) we will schedule a pickup using our logistics partner, and get it picked up at our cost. Please make sure the product is packed properly. You can schedule a pickup using our logistics partner, at our cost, by calling us +91 22 61785151 or by emailing us at consumercare@baron-cp.com.

Postage and charges for return of these will not be refunded.

Cosmetic Accessories

Baron consume products offers its customers an ’Easy return policy’ (applicable ONLY for cosmetic accesories), wherein you can raise a return/exchange request of a product within 2 days of its delivery.

  • Step 1: Contact our Customer Support team via email (consumercare@baron-cp.com.) within 5 business days of receiving the order.
  • Step 2: Provide us with your order ID details and your request to return/replace/refund your order. Kindly email an image of the product and the invoice for our reference.
  • Step 3: We will pick up the products within 4-5 business days. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact and not in damage condition.

If it is a case of replacement, it is subject to the availability of stock. In cases when a replacement may not be available, we will refund you the full amount.